System Atlas
Atlas
Constructs/Process

Logistics and fulfilment → customer onboarding

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 18 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
29
Of their industry
0%
The pattern
What every instance has, in order
  1. Process
    Logistics and fulfilment
    in 100% of instances
    work
  2. Process
    Customer onboarding
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 2
At least 90% have it
Process2
Logistics and fulfilment
100%
29
Customer onboarding
100%
29
Variant 27
20 to 80%: where they differ · Members
People4
Sales
72%
21
Customer service and support
72%
21
Org structure
62%
18
Suppliers and partners
59%
17
Process7
Hiring
59%
17
Onboarding and training
41%
12
Planning and scheduling
38%
11
Proposals and quoting
31%
9
Quality control
28%
8
Billing and invoicing
28%
8
Learning and improvement
24%
7
Software3
Core system of record
28%
8
Integrations
28%
8
Inference serving
24%
7
Data3
Inventory and assets
45%
13
Customer data
24%
7
Data management
24%
7
Decisions10
Regulatory compliance
72%
21
Pricing
66%
19
Strategy and goals
62%
18
Contracts
55%
16
Policies and culture
55%
16
Security and access
48%
14
Governance and decision rights
28%
8
Data protection and security assurance
24%
7
Performance and pay
21%
6
Usage pricing and metering
21%
6
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales15 findings
    Manual hand-off 8 · Dependency 3 · Bottleneck 2 · Informal channel 2 · at 14 companies
  • Customer onboarding7 findings
    Dependency 4 · Bottleneck 1 · Manual hand-off 1 · Tacit rule 1 · at 6 companies
  • Logistics and fulfilment7 findings
    Dependency 3 · Informal channel 2 · Manual hand-off 1 · Workaround 1 · at 6 companies
  • Suppliers and partners6 findings
    Dependency 6 · at 6 companies
  • Customer service and support5 findings
    Informal channel 2 · Manual hand-off 2 · Bottleneck 1 · at 5 companies
  • Pricing4 findings
    Manual hand-off 2 · Tacit rule 2 · at 4 companies
  • Inventory and assets3 findings
    Dependency 2 · Bottleneck 1 · at 2 companies
  • Planning and scheduling3 findings
    Tacit rule 2 · Bottleneck 1 · at 3 companies
Seen across
Where it holds
Business model
  • service7%
  • subscription7%
  • product3%
Size
  • 201-500 people10%
  • 51-200 people7%
  • 1000+ people3%
  • 501-1000 people3%
Region
  • United States28%
  • France10%
  • Germany7%
  • Canada3%
  • Colorado, USA (headquarters); Oxfordshire, United Kingdom3%
  • Global (more than 60 countries/regions)3%
Instances
The 29 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member