Market and positioning → integrations → strategy and goals → lead generation (+2)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 10 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 25
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- SoftwareIntegrationsin 100% of instancesthen
- DecisionsStrategy and goalsin 92% of instancescontrol
- ProcessLead generationin 92% of instancesthen
- ProcessProduct or service designin 96% of instancesthen
- ProcessCustomer onboardingin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer service and support
80%
20
Org structure
76%
19
Suppliers and partners
68%
17
Account management
36%
9
Hiring
76%
19
Learning and improvement
44%
11
Quality control
40%
10
Logistics and fulfilment
28%
7
Billing and invoicing
28%
7
Onboarding and training
28%
7
Proposals and quoting
24%
6
Planning and scheduling
24%
6
Uptime and incidents
20%
5
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Pricing6 findingsManual hand-off 3 · Tacit rule 3 · at 6 companies
- Suppliers and partners6 findingsDependency 6 · at 6 companies
- Customer onboarding3 findingsDependency 3 · at 3 companies
- Planning and scheduling3 findingsTacit rule 3 · at 3 companies
- Hiring2 findingsDependency 2 · at 2 companies
- Health, safety and environment2 findingsManual hand-off 1 · Workaround 1 · at 2 companies
- Inference serving2 findingsBottleneck 1 · Workaround 1 · at 1 company
- Integrations2 findingsDependency 1 · Manual hand-off 1 · at 2 companies
Seen across
Where it holds
Industries
Business model
- product12%
- subscription12%
- marketplace8%
- service4%
Size
- 1000+ people8%
- 501-1000 people8%
- 201-500 people4%
- 51-200 people4%
Region
- United States36%
- United Kingdom12%
- San Francisco, United States8%
- France4%
- Los Angeles, California, United States4%
- North America4%
Instances
The 25 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.