System Atlas

Market and positioning → customer onboarding → hiring

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 18 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

Organizations running it
49
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Customer onboarding
    in 100% of instances
    then
  3. Process
    Hiring
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
Element
Share of instances
Companies
Invariant 3
At least 90% have it
Process2
Customer onboarding
100%
49
Hiring
100%
49
Decisions1
Market and positioning
100%
49
Variant 24
20 to 80%: where they differ · Members
People5
Org structure
80%
39
Sales
76%
37
Customer service and support
71%
35
Suppliers and partners
59%
29
Account management
31%
15
Process6
Learning and improvement
37%
18
Quality control
35%
17
Onboarding and training
35%
17
Logistics and fulfilment
29%
14
Billing and invoicing
29%
14
Proposals and quoting
22%
11
Software2
Integrations
39%
19
Inference serving
22%
11
Data3
Inventory and assets
24%
12
Data management
22%
11
Customer data
20%
10
Decisions8
Pricing
65%
32
Regulatory compliance
63%
31
Contracts
55%
27
Security and access
55%
27
Governance and decision rights
47%
23
Data protection and security assurance
29%
14
Performance and pay
27%
13
Usage pricing and metering
22%
11
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales20 findings
    Manual hand-off 10 · Dependency 6 · Bottleneck 2 · Informal channel 2 · at 18 companies
  • Customer onboarding11 findings
    Dependency 8 · Manual hand-off 2 · Bottleneck 1 · at 10 companies
  • Suppliers and partners10 findings
    Dependency 10 · at 10 companies
  • Pricing5 findings
    Manual hand-off 2 · Tacit rule 2 · Dependency 1 · at 5 companies
  • Logistics and fulfilment4 findings
    Dependency 3 · Manual hand-off 1 · at 3 companies
  • Contracts3 findings
    Dependency 2 · Tacit rule 1 · at 3 companies
  • Hiring3 findings
    Dependency 2 · Bottleneck 1 · at 3 companies
  • Quality control3 findings
    Dependency 3 · at 3 companies
Seen across
Where it holds
Business model
  • subscription8%
  • product6%
  • marketplace4%
Size
  • 1000+ people10%
  • 501-1000 people8%
  • 51-200 people8%
  • 201-500 people6%
Region
  • United States41%
  • France6%
  • San Francisco, United States6%
  • United Kingdom6%
  • Switzerland4%
  • Canada2%
Instances
The 49 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.