System Atlas
Atlas
Constructs/Process

Market and positioning → product or service design → customer onboarding → production or delivery

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 20 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
56
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    then
  2. Process
    Product or service design
    in 93% of instances
    work
  3. Process
    Customer onboarding
    in 100% of instances
    work
  4. Process
    Production or delivery
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 4
At least 90% have it
Process3
Product or service design
93%
52
Customer onboarding
100%
56
Production or delivery
100%
56
Decisions1
Market and positioning
98%
55
Variant 26
20 to 80%: where they differ · Members
People5
Sales
73%
41
Org structure
73%
41
Customer service and support
70%
39
Suppliers and partners
52%
29
Account management
25%
14
Process7
Hiring
70%
39
Logistics and fulfilment
38%
21
Onboarding and training
34%
19
Learning and improvement
34%
19
Billing and invoicing
30%
17
Quality control
29%
16
Proposals and quoting
27%
15
Software2
Integrations
34%
19
Inference serving
27%
15
Data2
Inventory and assets
30%
17
Data management
21%
12
Decisions10
Strategy and goals
77%
43
Pricing
70%
39
Policies and culture
64%
36
Regulatory compliance
59%
33
Contracts
55%
31
Security and access
54%
30
Governance and decision rights
38%
21
Data protection and security assurance
32%
18
Usage pricing and metering
23%
13
Health, safety and environment
21%
12
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales24 findings
    Manual hand-off 13 · Dependency 5 · Bottleneck 4 · Informal channel 2 · at 23 companies
  • Production or delivery15 findings
    Dependency 11 · Manual hand-off 2 · Bottleneck 1 · Tacit rule 1 · at 14 companies
  • Customer onboarding13 findings
    Dependency 9 · Manual hand-off 2 · Bottleneck 1 · Tacit rule 1 · at 11 companies
  • Suppliers and partners10 findings
    Dependency 10 · at 10 companies
  • Pricing6 findings
    Tacit rule 3 · Manual hand-off 2 · Dependency 1 · at 6 companies
  • Customer service and support6 findings
    Informal channel 3 · Dependency 1 · Manual hand-off 1 · Tacit rule 1 · at 6 companies
  • Quality control5 findings
    Dependency 3 · Bottleneck 1 · Manual hand-off 1 · at 5 companies
  • Hiring3 findings
    Dependency 2 · Bottleneck 1 · at 3 companies
Seen across
Where it holds
Business model
  • subscription9%
  • service4%
  • product2%
Size
  • 201-500 people7%
  • 51-200 people5%
  • 1000+ people4%
  • 501-1000 people4%
Region
  • United States38%
  • San Francisco, United States5%
  • United Kingdom5%
  • France4%
  • Brazil2%
  • Canada2%
Instances
The 56 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member