Governance and decision rights → product or service design → customer data → org structure (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 17
- Of their industry
- 22%
The pattern
What every instance has, in order
- DecisionsGovernance and decision rightsin 100% of instancesthen
- ProcessProduct or service designin 100% of instancesthen
- DataCustomer datain 100% of instanceswork
- PeopleOrg structurein 94% of instancesthen
- SoftwareCore system of recordin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer data
100%
17
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Scheduling and capacity2 findingsDependency (public record) 2 · at 2 companies
- Org structure2 findingsBottleneck (public record) 1 · Informal channel (public record) 1 · at 2 companies
- Suppliers and partners2 findingsDependency (public record) 2 · at 2 companies
- Communication tools1 findingWorkaround (public record) 1 · at 1 company
- Customer data1 findingInformal channel (public record) 1 · at 1 company
- Quality control1 findingBottleneck (public record) 1 · at 1 company
- Strategy and goals1 findingBottleneck (public record) 1 · at 1 company
- Core system of record1 findingDependency (public record) 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product59%
- subscription24%
- marketplace18%
Size
- 1000+ people35%
- 11-50 people18%
- 51-200 people12%
- 201-500 people6%
- 501-1000 people6%
Region
- United States76%
- China12%
- Japan6%
Instances
The 17 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.