Customer data → product or service design → production or delivery → org structure (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 15
- Of their industry
- 1%
The pattern
What every instance has, in order
- DataCustomer datain 100% of instancesinformation
- ProcessProduct or service designin 100% of instancesinformation
- ProcessProduction or deliveryin 100% of instancesthen
- PeopleOrg structurein 100% of instancesmoney
- DecisionsGovernance and decision rightsin 93% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Market and positioning
73%
11
Pricing
67%
10
Regulatory compliance
67%
10
Strategy and goals
67%
10
Budgeting and forecasting
47%
7
Policies and culture
40%
6
Security and access
40%
6
Licences and registrations
33%
5
Contracts
20%
3
Performance and pay
20%
3
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Production or delivery2 findingsBottleneck (public record) 1 · Dependency 1 · at 2 companies
- Governance and decision rights2 findingsDependency 1 · Tacit rule (public record) 1 · at 2 companies
- Org structure2 findingsBottleneck (public record) 1 · Dependency 1 · at 2 companies
- Account management1 findingDependency (public record) 1 · at 1 company
- Billing and invoicing1 findingDependency (public record) 1 · at 1 company
- Scheduling and capacity1 findingDependency (public record) 1 · at 1 company
- Legal and contracts administration1 findingDependency (public record) 1 · at 1 company
- Licences and registrations1 findingDependency (public record) 1 · at 1 company
Seen across
Where it holds
Industries
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers53%
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers33%
- Information & media7%
- Web Search Portals, Libraries, Archives, and Other Information Services7%
Business model
- product53%
- subscription20%
- marketplace13%
- service13%
Size
- 1000+ people27%
- 11-50 people27%
- 51-200 people13%
- 201-500 people7%
Region
- United States60%
- China7%
- France7%
- Germany7%
- India7%
- New Zealand7%
Instances
The 15 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.