System Atlas
Atlas
Constructs/Knowledge

Market and positioning → customer service and support → contracts

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 16 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
46
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. People
    Customer service and support
    in 100% of instances
    information
  3. Decisions
    Contracts
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Customer service and support
100%
46
Decisions2
Market and positioning
100%
46
Contracts
100%
46
Variant 28
20 to 80%: where they differ · Members
People4
Sales
74%
34
Org structure
72%
33
Suppliers and partners
63%
29
Account management
35%
16
Process8
Hiring
72%
33
Customer onboarding
63%
29
Billing and invoicing
41%
19
Proposals and quoting
33%
15
Learning and improvement
33%
15
Quality control
30%
14
Logistics and fulfilment
26%
12
Onboarding and training
22%
10
Software2
Integrations
33%
15
Usage metering and billing
24%
11
Data5
Data management
30%
14
Inventory and assets
26%
12
Customer data
24%
11
Legal and contracts administration
24%
11
Regions and availability zones
22%
10
Decisions9
Pricing
78%
36
Strategy and goals
76%
35
Policies and culture
72%
33
Regulatory compliance
63%
29
Security and access
59%
27
Governance and decision rights
37%
17
Data protection and security assurance
24%
11
Usage pricing and metering
22%
10
Security certifications and audits
22%
10
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales12 findings
    Manual hand-off 5 · Dependency 4 · Bottleneck 2 · Tacit rule 1 · at 11 companies
  • Suppliers and partners12 findings
    Dependency 10 · Manual hand-off (public record) 1 · Workaround 1 · at 11 companies
  • Customer service and support12 findings
    Informal channel 4 · Dependency 3 · Manual hand-off 3 · Tacit rule 2 · at 11 companies
  • Pricing6 findings
    Manual hand-off 3 · Tacit rule 2 · Dependency 1 · at 6 companies
  • Hiring5 findings
    Dependency 2 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 5 companies
  • Billing and invoicing3 findings
    Manual hand-off 3 · at 3 companies
  • Contracts3 findings
    Dependency 1 · Manual hand-off 1 · Tacit rule 1 · at 3 companies
  • Customer onboarding3 findings
    Manual hand-off 2 · Dependency 1 · at 3 companies
Seen across
Where it holds
Business model
  • subscription13%
  • product7%
Size
  • 11-50 people7%
  • 51-200 people7%
  • 1000+ people4%
  • 201-500 people4%
  • 501-1000 people2%
Region
  • United States35%
  • France9%
  • United Kingdom9%
  • San Francisco, United States7%
  • Europe2%
  • Germany2%
Instances
The 46 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member