System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → sales → customer service and support (+1)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 13 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
34
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Lead generation
    in 97% of instances
    information
  3. People
    Sales
    in 100% of instances
    information
  4. People
    Customer service and support
    in 100% of instances
    information
  5. Decisions
    Contracts
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 5
At least 90% have it
People2
Sales
100%
34
Customer service and support
100%
34
Process1
Lead generation
97%
33
Decisions2
Market and positioning
100%
34
Contracts
100%
34
Variant 29
20 to 80%: where they differ · Members
People3
Suppliers and partners
68%
23
Org structure
68%
23
Account management
38%
13
Process8
Hiring
71%
24
Customer onboarding
65%
22
Billing and invoicing
47%
16
Proposals and quoting
41%
14
Learning and improvement
41%
14
Logistics and fulfilment
35%
12
Quality control
26%
9
Uptime and incident response
21%
7
Software4
Integrations
35%
12
Usage metering and billing
26%
9
Inference serving
24%
8
Subscription billing
21%
7
Data5
Inventory and assets
29%
10
Data management
29%
10
Customer data
24%
8
Regions and availability zones
24%
8
Legal and contracts administration
21%
7
Decisions9
Policies and culture
71%
24
Security and access
68%
23
Regulatory compliance
68%
23
Data protection and security assurance
29%
10
Usage pricing and metering
26%
9
Security certifications and audits
26%
9
Performance and pay
24%
8
Governance and decision rights
24%
8
Data residency and sovereignty
21%
7
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales12 findings
    Manual hand-off 5 · Dependency 4 · Bottleneck 2 · Tacit rule 1 · at 11 companies
  • Customer service and support12 findings
    Informal channel 4 · Dependency 3 · Manual hand-off 3 · Tacit rule 2 · at 11 companies
  • Suppliers and partners9 findings
    Dependency 9 · at 9 companies
  • Hiring4 findings
    Dependency 2 · Informal channel 1 · Manual hand-off 1 · at 4 companies
  • Billing and invoicing3 findings
    Manual hand-off 3 · at 3 companies
  • Security and access3 findings
    Workaround 3 · at 3 companies
  • Customer onboarding2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Inference serving2 findings
    Bottleneck 1 · Workaround 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription12%
  • product6%
Size
  • 11-50 people6%
  • 201-500 people6%
  • 51-200 people6%
  • 1000+ people3%
Region
  • United States35%
  • San Francisco, United States9%
  • United Kingdom9%
  • France6%
  • Germany / United States3%
  • Japan3%
Instances
The 34 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member