Market and positioning → sales → contracts → product or service design
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Cross-industryRun by organizations in 7 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 11
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 91% of instancesthen
- PeopleSalesin 100% of instancescontrol
- DecisionsContractsin 100% of instancesthen
- ProcessProduct or service designin 91% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Suppliers and partners
73%
8
Org structure
64%
7
Customer service and support
55%
6
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Pricing3 findingsManual hand-off 2 · Tacit rule 1 · at 3 companies
- Sales3 findingsManual hand-off 2 · Dependency 1 · at 2 companies
- Suppliers and partners3 findingsDependency 2 · Dependency (public record) 1 · at 3 companies
- Customer onboarding1 findingDependency 1 · at 1 company
- Governance and decision rights1 findingTacit rule (public record) 1 · at 1 company
- Licences and registrations1 findingDependency 1 · at 1 company
- Market and positioning1 findingTacit rule 1 · at 1 company
- Planning and scheduling1 findingTacit rule 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product18%
- subscription18%
- asset9%
- marketplace9%
Size
- 201-500 people18%
- 1000+ people9%
- 11-50 people9%
- 51-200 people9%
Region
- United States27%
- China9%
- France9%
- Germany / United States9%
- Los Angeles, California, United States9%
- Northern California, United States9%
Instances
The 11 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.