System Atlas
Atlas
Constructs/Knowledge

Market and positioning → contracts → product or service design → production or delivery

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 7 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
46
Of their industry
2%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Decisions
    Contracts
    in 100% of instances
    then
  3. Process
    Product or service design
    in 91% of instances
    work
  4. Process
    Production or delivery
    in 93% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 4
At least 90% have it
Process2
Product or service design
91%
42
Production or delivery
93%
43
Decisions2
Market and positioning
100%
46
Contracts
100%
46
Variant 27
20 to 80%: where they differ · Members
People5
Sales
67%
31
Suppliers and partners
67%
31
Customer service and support
63%
29
Org structure
61%
28
Account management
28%
13
Process8
Hiring
72%
33
Customer onboarding
57%
26
Billing and invoicing
39%
18
Learning and improvement
30%
14
Quality control
28%
13
Proposals and quoting
26%
12
Logistics and fulfilment
26%
12
Onboarding and training
24%
11
Software3
Integrations
33%
15
Usage metering and billing
26%
12
Inference serving
22%
10
Data2
Regions and availability zones
24%
11
Data management
22%
10
Decisions9
Policies and culture
74%
34
Pricing
72%
33
Regulatory compliance
65%
30
Security and access
63%
29
Usage pricing and metering
28%
13
Governance and decision rights
28%
13
Data protection and security assurance
28%
13
Security certifications and audits
24%
11
Health, safety and environment
22%
10
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Suppliers and partners17 findings
    Dependency 16 · Workaround 1 · at 16 companies
  • Sales11 findings
    Dependency 5 · Manual hand-off 5 · Bottleneck 1 · at 10 companies
  • Production or delivery9 findings
    Dependency 7 · Bottleneck 1 · Tacit rule 1 · at 8 companies
  • Hiring6 findings
    Bottleneck 2 · Dependency 2 · Informal channel 1 · Manual hand-off 1 · at 6 companies
  • Customer service and support6 findings
    Dependency 2 · Informal channel 2 · Manual hand-off 1 · Tacit rule 1 · at 6 companies
  • Customer onboarding5 findings
    Dependency 3 · Bottleneck 1 · Manual hand-off 1 · at 5 companies
  • Pricing5 findings
    Manual hand-off 2 · Tacit rule 2 · Dependency 1 · at 5 companies
  • Quality control5 findings
    Dependency 3 · Manual hand-off 2 · at 5 companies
Seen across
Where it holds
Business model
  • subscription7%
  • product2%
Size
  • 201-500 people11%
  • 51-200 people9%
  • 11-50 people4%
  • 1000+ people2%
  • 501-1000 people2%
Region
  • United States41%
  • San Francisco, United States7%
  • Beijing, China2%
  • China2%
  • Colorado, USA (headquarters); Oxfordshire, United Kingdom2%
  • France2%
Instances
The 46 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member