Market and positioning → lead generation → contracts → production or delivery (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 18 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 28
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 93% of instancesthen
- ProcessLead generationin 96% of instancesthen
- DecisionsContractsin 100% of instancescontrol
- ProcessProduction or deliveryin 93% of instancesinformation
- ProcessLogistics and fulfilmentin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Product or service design
79%
22
Customer onboarding
61%
17
Hiring
57%
16
Proposals and quoting
43%
12
Quality control
39%
11
Onboarding and training
39%
11
Learning and improvement
32%
9
Planning and scheduling
29%
8
Billing and invoicing
29%
8
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales9 findingsDependency 4 · Manual hand-off 3 · Bottleneck 1 · Informal channel 1 · at 8 companies
- Production or delivery8 findingsDependency 7 · Workaround 1 · at 7 companies
- Suppliers and partners8 findingsDependency 8 · at 8 companies
- Customer service and support7 findingsInformal channel 4 · Manual hand-off 2 · Dependency 1 · at 7 companies
- Customer onboarding5 findingsDependency 3 · Bottleneck 1 · Manual hand-off 1 · at 5 companies
- Logistics and fulfilment5 findingsDependency 4 · Informal channel 1 · at 4 companies
- Billing and invoicing3 findingsDependency 1 · Manual hand-off 1 · Tacit rule 1 · at 3 companies
- Inventory and assets3 findingsDependency 2 · Bottleneck 1 · at 2 companies
Seen across
Where it holds
Industries
Business model
- product7%
- subscription7%
- asset4%
Size
- 201-500 people18%
- 1000+ people11%
- 11-50 people11%
- 501-1000 people7%
- 51-200 people4%
Region
- United States32%
- United Kingdom14%
- Colorado, USA (headquarters); Oxfordshire, United Kingdom4%
- Denver, Colorado, United States4%
- France4%
- Germany4%
Instances
The 28 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.