Policies and culture → regulatory compliance → product or service design → market and positioning (+1)
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Cross-industryRun by organizations in 21 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 62
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsPolicies and culturein 100% of instancesthen
- DecisionsRegulatory compliancein 100% of instancescontrol
- ProcessProduct or service designin 92% of instancesinformation
- DecisionsMarket and positioningin 97% of instancesmoney
- ProcessLead generationin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer service and support
60%
37
Sales
58%
36
Suppliers and partners
56%
35
Account management
21%
13
Production or delivery
66%
41
Quality control
47%
29
Customer onboarding
42%
26
Billing and invoicing
39%
24
Learning and improvement
27%
17
Logistics and fulfilment
26%
16
Customer data
34%
21
Reporting and dashboards
31%
19
Data management
26%
16
Inventory and assets
21%
13
Legal and contracts administration
21%
13
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners17 findingsDependency 15 · Dependency (public record) 1 · Manual hand-off (public record) 1 · at 16 companies
- Sales16 findingsManual hand-off 9 · Dependency 4 · Bottleneck 2 · Tacit rule 1 · at 14 companies
- Customer service and support11 findingsDependency 3 · Informal channel 3 · Manual hand-off 2 · Tacit rule 2 · Workaround 1 · at 10 companies
- Pricing9 findingsTacit rule 5 · Manual hand-off 3 · Dependency 1 · at 9 companies
- Production or delivery8 findingsDependency 5 · Manual hand-off 2 · Tacit rule 1 · at 8 companies
- Customer onboarding6 findingsDependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 6 companies
- Lead generation5 findingsDependency 2 · Informal channel 2 · Tacit rule 1 · at 5 companies
- Logistics and fulfilment3 findingsDependency 2 · Manual hand-off 1 · at 3 companies
Seen across
Where it holds
Industries
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers21%
- Data platforms, warehouses and analytics10%
- AI applications and agents8%
- Cloud and GPU compute providers8%
- Guided Missile and Space Vehicle Manufacturing8%
- Machine learning and AI developer tooling8%
Business model
- product16%
- marketplace8%
- subscription8%
- project2%
- service2%
Size
- 1000+ people29%
- 11-50 people5%
- 51-200 people5%
- 501-1000 people3%
- 201-500 people2%
Region
- United States42%
- United Kingdom6%
- Germany5%
- Japan5%
- Switzerland5%
- San Francisco, United States3%
Instances
The 62 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.