Org structure → regulatory compliance → product or service design → market and positioning (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales13 findings
  Manual hand-off 8 · Dependency 3 · Bottleneck 2 · at 12 companies
• Suppliers and partners13 findings
  Dependency 11 · Dependency (public record) 1 · Manual hand-off (public record) 1 · at 13 companies
• Pricing4 findings
  Tacit rule 3 · Manual hand-off 1 · at 4 companies
• Customer onboarding3 findings
  Dependency 3 · at 3 companies
• Production or delivery3 findings
  Dependency 2 · Tacit rule 1 · at 3 companies
• Customer service and support3 findings
  Dependency 1 · Informal channel 1 · Workaround 1 · at 3 companies
• Contracts2 findings
  Dependency 2 · at 2 companies
• Billing and invoicing1 finding
  Manual hand-off 1 · at 1 company