Product or service design → market and positioning → lead generation → hiring (+2)
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Cross-industryRun by organizations in 16 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 49
- Of their industry
- 0%
The pattern
What every instance has, in order
- ProcessProduct or service designin 96% of instancesinformation
- DecisionsMarket and positioningin 96% of instancesmoney
- ProcessLead generationin 100% of instancesthen
- ProcessHiringin 100% of instancesthen
- DecisionsPolicies and culturein 100% of instancesthen
- DecisionsRegulatory compliancein 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Production or delivery
69%
34
Customer onboarding
49%
24
Quality control
47%
23
Billing and invoicing
37%
18
Learning and improvement
31%
15
Logistics and fulfilment
29%
14
Onboarding and training
22%
11
Management cadence
22%
11
Proposals and quoting
20%
10
Customer data
33%
16
Reporting and dashboards
31%
15
Data management
27%
13
Inventory and assets
20%
10
Legal and contracts administration
20%
10
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners17 findingsDependency 15 · Dependency (public record) 1 · Manual hand-off (public record) 1 · at 16 companies
- Sales15 findingsManual hand-off 9 · Dependency 3 · Bottleneck 2 · Tacit rule 1 · at 13 companies
- Pricing8 findingsTacit rule 5 · Manual hand-off 3 · at 8 companies
- Production or delivery6 findingsDependency 3 · Manual hand-off 2 · Tacit rule 1 · at 6 companies
- Customer onboarding5 findingsDependency 3 · Bottleneck 1 · Manual hand-off 1 · at 5 companies
- Customer service and support5 findingsDependency 2 · Informal channel 2 · Workaround 1 · at 5 companies
- Hiring3 findingsDependency 2 · Tacit rule 1 · at 3 companies
- Lead generation3 findingsDependency 2 · Informal channel 1 · at 3 companies
Seen across
Where it holds
Industries
Business model
- product14%
- marketplace8%
- subscription6%
- project2%
Size
- 1000+ people22%
- 51-200 people6%
- 11-50 people4%
- 501-1000 people4%
- 201-500 people2%
Region
- United States43%
- Germany6%
- Switzerland6%
- Japan4%
- San Francisco, United States4%
- Bay Area, CA and Amsterdam, NL2%
Instances
The 49 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.