Product or service design → market and positioning → lead generation → hiring (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 23 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 65
- Of their industry
- 0%
The pattern
What every instance has, in order
- ProcessProduct or service designin 91% of instancesinformation
- DecisionsMarket and positioningin 92% of instancesmoney
- ProcessLead generationin 100% of instancesthen
- ProcessHiringin 100% of instancescontrol
- DecisionsRegulatory compliancein 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Org structure
78%
51
Customer service and support
60%
39
Sales
58%
38
Suppliers and partners
57%
37
Account management
20%
13
Production or delivery
68%
44
Customer onboarding
48%
31
Quality control
37%
24
Billing and invoicing
32%
21
Logistics and fulfilment
31%
20
Learning and improvement
25%
16
Onboarding and training
23%
15
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners21 findingsDependency 19 · Dependency (public record) 1 · Manual hand-off (public record) 1 · at 20 companies
- Sales17 findingsManual hand-off 9 · Dependency 5 · Bottleneck 2 · Tacit rule 1 · at 15 companies
- Production or delivery8 findingsDependency 4 · Manual hand-off 2 · Tacit rule 1 · Workaround 1 · at 8 companies
- Pricing8 findingsTacit rule 5 · Manual hand-off 3 · at 8 companies
- Customer service and support8 findingsDependency 3 · Informal channel 2 · Manual hand-off 1 · Tacit rule 1 · Workaround 1 · at 8 companies
- Customer onboarding6 findingsDependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 6 companies
- Hiring5 findingsDependency 3 · Informal channel 1 · Tacit rule 1 · at 5 companies
- Logistics and fulfilment5 findingsDependency 4 · Manual hand-off 1 · at 4 companies
Seen across
Where it holds
Industries
Business model
- product15%
- marketplace6%
- subscription6%
- service3%
- project2%
Size
- 1000+ people28%
- 501-1000 people6%
- 51-200 people6%
- 11-50 people3%
- 201-500 people2%
Region
- United States43%
- Germany8%
- Switzerland6%
- United Kingdom5%
- Japan3%
- San Francisco, United States3%
Instances
The 65 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.