Lead generation → regulatory compliance → product or service design → production or delivery
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 20 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 63
- Of their industry
- 0%
The pattern
What every instance has, in order
- ProcessLead generationin 100% of instancesthen
- DecisionsRegulatory compliancein 100% of instancesthen
- ProcessProduct or service designin 94% of instanceswork
- ProcessProduction or deliveryin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Hiring
60%
38
Customer onboarding
49%
31
Logistics and fulfilment
33%
21
Billing and invoicing
32%
20
Quality control
30%
19
Learning and improvement
27%
17
Onboarding and training
24%
15
Planning and scheduling
21%
13
Customer data
27%
17
Reporting and dashboards
25%
16
Inventory and assets
24%
15
Data management
22%
14
Legal and contracts administration
22%
14
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales19 findingsManual hand-off 9 · Dependency 6 · Bottleneck 4 · at 18 companies
- Suppliers and partners19 findingsDependency 19 · at 18 companies
- Production or delivery11 findingsDependency 6 · Manual hand-off 4 · Tacit rule 1 · at 11 companies
- Pricing10 findingsTacit rule 6 · Manual hand-off 3 · Workaround (public record) 1 · at 10 companies
- Customer onboarding6 findingsDependency 4 · Bottleneck 1 · Manual hand-off 1 · at 6 companies
- Logistics and fulfilment6 findingsDependency 5 · Manual hand-off 1 · at 6 companies
- Customer service and support6 findingsInformal channel 2 · Dependency 1 · Manual hand-off 1 · Tacit rule 1 · Workaround 1 · at 6 companies
- Planning and scheduling5 findingsTacit rule 4 · Dependency 1 · at 5 companies
Seen across
Where it holds
Industries
Business model
- product19%
- subscription5%
- marketplace3%
- project2%
- service2%
Size
- 1000+ people13%
- 51-200 people5%
- 11-50 people3%
- 201-500 people3%
- 501-1000 people2%
Region
- United States33%
- China5%
- Switzerland5%
- United Kingdom5%
- France3%
- Germany3%
Instances
The 63 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.