System Atlas
Atlas
Constructs/Knowledge

Market and positioning → product or service design → customer onboarding → regulatory compliance

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 17 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
43
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    then
  2. Process
    Product or service design
    in 95% of instances
    then
  3. Process
    Customer onboarding
    in 100% of instances
    then
  4. Decisions
    Regulatory compliance
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 4
At least 90% have it
Process2
Product or service design
95%
41
Customer onboarding
100%
43
Decisions2
Market and positioning
98%
42
Regulatory compliance
100%
43
Variant 29
20 to 80%: where they differ · Members
People5
Customer service and support
77%
33
Sales
74%
32
Org structure
70%
30
Suppliers and partners
58%
25
Account management
26%
11
Process7
Hiring
74%
32
Logistics and fulfilment
37%
16
Billing and invoicing
37%
16
Quality control
33%
14
Onboarding and training
33%
14
Learning and improvement
33%
14
Proposals and quoting
28%
12
Software3
Integrations
40%
17
Inference serving
21%
9
Usage metering and billing
21%
9
Data5
Inventory and assets
37%
16
Legal and contracts administration
26%
11
Customer data
23%
10
Data management
23%
10
Reporting and dashboards
21%
9
Decisions9
Strategy and goals
77%
33
Pricing
74%
32
Policies and culture
67%
29
Security and access
63%
27
Contracts
58%
25
Governance and decision rights
42%
18
Performance and pay
28%
12
Usage pricing and metering
23%
10
Data protection and security assurance
21%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales20 findings
    Manual hand-off 9 · Dependency 6 · Bottleneck 5 · at 18 companies
  • Suppliers and partners12 findings
    Dependency 12 · at 12 companies
  • Customer onboarding8 findings
    Dependency 5 · Bottleneck 1 · Manual hand-off 1 · Tacit rule 1 · at 7 companies
  • Customer service and support6 findings
    Dependency 2 · Informal channel 2 · Manual hand-off 1 · Tacit rule 1 · at 6 companies
  • Pricing5 findings
    Tacit rule 3 · Manual hand-off 2 · at 5 companies
  • Logistics and fulfilment4 findings
    Dependency 3 · Manual hand-off 1 · at 3 companies
  • Security and access3 findings
    Workaround 2 · Dependency 1 · at 3 companies
  • Billing and invoicing2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
Seen across
Where it holds
Business model
  • product9%
  • subscription7%
  • marketplace5%
  • service2%
Size
  • 1000+ people12%
  • 51-200 people7%
  • 201-500 people5%
  • 501-1000 people5%
Region
  • United States35%
  • France9%
  • United Kingdom7%
  • Canada2%
  • Colorado, USA (headquarters); Oxfordshire, United Kingdom2%
  • Germany2%
Instances
The 43 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member