System Atlas
Atlas
Constructs/Knowledge

Product or service design → market and positioning → pricing → billing and invoicing

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 13 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
40
Of their industry
0%
The pattern
What every instance has, in order
  1. Process
    Product or service design
    in 95% of instances
    information
  2. Decisions
    Market and positioning
    in 95% of instances
    money
  3. Decisions
    Pricing
    in 100% of instances
    money
  4. Process
    Billing and invoicing
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 4
At least 90% have it
Process2
Product or service design
95%
38
Billing and invoicing
100%
40
Decisions2
Market and positioning
95%
38
Pricing
100%
40
Variant 31
20 to 80%: where they differ · Members
People4
Suppliers and partners
73%
29
Org structure
70%
28
Customer service and support
65%
26
Sales
55%
22
Process9
Lead generation
78%
31
Production or delivery
75%
30
Hiring
63%
25
Customer onboarding
45%
18
Quality control
35%
14
Learning and improvement
30%
12
Logistics and fulfilment
25%
10
Proposals and quoting
23%
9
Scheduling and capacity
20%
8
Software3
Integrations
35%
14
Usage metering and billing
28%
11
Core system of record
25%
10
Data5
Customer data
43%
17
Reporting and dashboards
30%
12
Legal and contracts administration
25%
10
Regions and availability zones
20%
8
Data management
20%
8
Decisions10
Regulatory compliance
80%
32
Strategy and goals
78%
31
Security and access
70%
28
Policies and culture
65%
26
Contracts
57%
23
Governance and decision rights
43%
17
Security certifications and audits
25%
10
Usage pricing and metering
23%
9
Health, safety and environment
23%
9
Performance and pay
20%
8
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales9 findings
    Dependency 4 · Manual hand-off 3 · Bottleneck 2 · at 8 companies
  • Suppliers and partners9 findings
    Dependency 8 · Manual hand-off (public record) 1 · at 9 companies
  • Customer service and support6 findings
    Informal channel 2 · Manual hand-off 2 · Dependency 1 · Tacit rule 1 · at 6 companies
  • Pricing5 findings
    Tacit rule 3 · Dependency 1 · Manual hand-off 1 · at 5 companies
  • Billing and invoicing4 findings
    Manual hand-off 3 · Dependency 1 · at 4 companies
  • Logistics and fulfilment4 findings
    Dependency 2 · Manual hand-off 2 · at 3 companies
  • Security and access4 findings
    Workaround 3 · Dependency 1 · at 4 companies
  • Customer onboarding3 findings
    Dependency 2 · Manual hand-off 1 · at 3 companies
Seen across
Where it holds
Business model
  • product20%
  • subscription15%
  • agency_franchise3%
  • marketplace3%
Size
  • 1000+ people15%
  • 11-50 people10%
  • 201-500 people8%
  • 501-1000 people5%
  • 51-200 people3%
Region
  • United States53%
  • San Francisco, United States5%
  • Canada3%
  • France3%
  • Germany / United States3%
  • India3%
Instances
The 40 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member