Market and positioning → customer service and support → suppliers and partners → product or service design

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Suppliers and partners19 findings
  Dependency 17 · Manual hand-off (public record) 1 · Workaround 1 · at 18 companies
• Sales14 findings
  Manual hand-off 8 · Dependency 4 · Bottleneck 1 · Tacit rule 1 · at 13 companies
• Customer service and support10 findings
  Manual hand-off 3 · Dependency 2 · Informal channel 2 · Tacit rule 2 · Workaround 1 · at 9 companies
• Pricing6 findings
  Manual hand-off 3 · Tacit rule 3 · at 6 companies
• Hiring4 findings
  Dependency 2 · Informal channel 1 · Manual hand-off 1 · at 4 companies
• Customer onboarding3 findings
  Dependency 2 · Manual hand-off 1 · at 3 companies
• Billing and invoicing2 findings
  Manual hand-off 2 · at 2 companies
• Regulatory compliance2 findings
  Dependency 2 · at 2 companies