System Atlas

Sales → product or service design → suppliers and partners

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 10 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

Organizations running it
17
Of their industry
0%
The pattern
What every instance has, in order
  1. People
    Sales
    in 100% of instances
    then
  2. Process
    Product or service design
    in 94% of instances
    money
  3. People
    Suppliers and partners
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
Element
Share of instances
Companies
People1
Customer service and support
29%
5
Process8
Lead generation
76%
13
Hiring
71%
12
Production or delivery
65%
11
Quality control
47%
8
Customer onboarding
47%
8
Logistics and fulfilment
29%
5
Billing and invoicing
24%
4
Learning and improvement
24%
4
Software2
Integrations
53%
9
Core system of record
41%
7
Data6
Customer data
59%
10
Reporting and dashboards
47%
8
Inventory and assets
29%
5
Cash and treasury
29%
5
Data management
29%
5
Legal and contracts administration
24%
4
Decisions10
Strategy and goals
76%
13
Governance and decision rights
71%
12
Pricing
65%
11
Policies and culture
59%
10
Regulatory compliance
59%
10
Contracts
47%
8
Security and access
35%
6
Budgeting and forecasting
24%
4
Performance and pay
24%
4
Licences and registrations
24%
4
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Suppliers and partners6 findings
    Dependency 3 · Dependency (public record) 3 · at 6 companies
  • Pricing3 findings
    Manual hand-off 2 · Tacit rule 1 · at 3 companies
  • Sales3 findings
    Manual hand-off 2 · Dependency 1 · at 2 companies
  • Production or delivery2 findings
    Dependency 2 · at 2 companies
  • Governance and decision rights2 findings
    Dependency 1 · Tacit rule (public record) 1 · at 2 companies
  • Licences and registrations2 findings
    Dependency 1 · Dependency (public record) 1 · at 2 companies
  • Billing and invoicing1 finding
    Manual hand-off 1 · at 1 company
  • Customer onboarding1 finding
    Dependency 1 · at 1 company
Seen across
Where it holds
Business model
  • product35%
  • subscription24%
  • marketplace18%
  • asset6%
Size
  • 1000+ people29%
  • 201-500 people24%
  • 11-50 people6%
  • 51-200 people6%
Region
  • United States59%
  • Australia6%
  • China6%
  • France6%
  • Los Angeles, California, United States6%
  • Northern California, United States6%
Instances
The 17 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.