Market and positioning → lead generation → sales → customer service and support (+2)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales17 findings
  Manual hand-off 10 · Dependency 5 · Bottleneck 1 · Tacit rule 1 · at 16 companies
• Customer service and support10 findings
  Dependency 3 · Informal channel 2 · Manual hand-off 2 · Tacit rule 2 · Workaround 1 · at 10 companies
• Suppliers and partners9 findings
  Dependency 9 · at 9 companies
• Customer onboarding3 findings
  Dependency 2 · Manual hand-off 1 · at 3 companies
• Security and access3 findings
  Workaround 3 · at 3 companies
• Billing and invoicing2 findings
  Manual hand-off 2 · at 2 companies
• Regulatory compliance2 findings
  Dependency 2 · at 2 companies
• Hiring2 findings
  Dependency 1 · Manual hand-off 1 · at 2 companies