System Atlas
Atlas
Constructs/Knowledge

Market and positioning → pricing → customer service and support

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 22 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
62
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    money
  2. Decisions
    Pricing
    in 100% of instances
    then
  3. People
    Customer service and support
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Inventory and assets
27%
17
Data management
26%
16
Customer data
23%
14
Reporting and dashboards
21%
13
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales21 findings
    Manual hand-off 10 · Dependency 7 · Bottleneck 3 · Tacit rule 1 · at 20 companies
  • Suppliers and partners16 findings
    Dependency 15 · Manual hand-off (public record) 1 · at 16 companies
  • Customer service and support13 findings
    Informal channel 4 · Tacit rule 4 · Dependency 3 · Manual hand-off 2 · at 13 companies
  • Pricing11 findings
    Tacit rule 6 · Manual hand-off 4 · Dependency 1 · at 11 companies
  • Hiring6 findings
    Dependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 6 companies
  • Customer onboarding4 findings
    Dependency 3 · Manual hand-off 1 · at 4 companies
  • Billing and invoicing3 findings
    Manual hand-off 3 · at 3 companies
  • Health, safety and environment3 findings
    Workaround 2 · Manual hand-off 1 · at 3 companies
Seen across
Where it holds
Business model
  • subscription10%
  • product8%
  • service3%
  • marketplace2%
Size
  • 1000+ people10%
  • 11-50 people8%
  • 51-200 people6%
  • 501-1000 people5%
  • 201-500 people3%
Region
  • United States34%
  • France5%
  • San Francisco, United States5%
  • United Kingdom5%
  • Germany3%
  • Japan3%
Instances
The 62 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member