System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → customer service and support → sales (+1)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 15 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
45
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    then
  2. Process
    Lead generation
    in 96% of instances
    then
  3. People
    Customer service and support
    in 100% of instances
    then
  4. People
    Sales
    in 100% of instances
    information
  5. Decisions
    Pricing
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Security and access
69%
31
Contracts
67%
30
Policies and culture
67%
30
Regulatory compliance
67%
30
Data protection and security assurance
36%
16
Usage pricing and metering
33%
15
Governance and decision rights
29%
13
Performance and pay
27%
12
Security certifications and audits
27%
12
Health, safety and environment
24%
11
Data residency and sovereignty
20%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales22 findings
    Manual hand-off 11 · Dependency 7 · Bottleneck 3 · Tacit rule 1 · at 21 companies
  • Suppliers and partners13 findings
    Dependency 13 · at 13 companies
  • Customer service and support11 findings
    Informal channel 4 · Dependency 3 · Manual hand-off 2 · Tacit rule 2 · at 11 companies
  • Pricing8 findings
    Manual hand-off 4 · Tacit rule 3 · Dependency 1 · at 8 companies
  • Hiring4 findings
    Dependency 2 · Informal channel 1 · Manual hand-off 1 · at 4 companies
  • Billing and invoicing3 findings
    Manual hand-off 3 · at 3 companies
  • Customer onboarding3 findings
    Dependency 2 · Manual hand-off 1 · at 3 companies
  • Health, safety and environment3 findings
    Workaround 2 · Manual hand-off 1 · at 3 companies
Seen across
Where it holds
Business model
  • subscription9%
  • product4%
  • marketplace2%
  • service2%
Size
  • 51-200 people7%
  • 1000+ people4%
  • 11-50 people4%
  • 201-500 people4%
  • 501-1000 people4%
Region
  • United States33%
  • San Francisco, United States7%
  • United Kingdom7%
  • France4%
  • Japan4%
  • North America4%
Instances
The 45 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member