System Atlas

Market and positioning → lead generation → sales → product or service design (+6)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

Organizations running it
10
Of their industry
15%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Lead generation
    in 90% of instances
    information
  3. People
    Sales
    in 90% of instances
    then
  4. Process
    Product or service design
    in 90% of instances
    work
  5. Process
    Production or delivery
    in 90% of instances
    then
  6. Process
    Uptime and incidents
    in 100% of instances
    then
  7. People
    Org structure
    in 90% of instances
    then
  8. Process
    Hiring
    in 100% of instances
    then
  9. Decisions
    Policies and culture
    in 100% of instances
    then
  10. Decisions
    Security and access
    in 90% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
Element
Share of instances
Companies
Customer service and support
80%
8
Account management
70%
7
Suppliers and partners
60%
6
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales6 findings
    Manual hand-off 4 · Bottleneck 1 · Dependency 1 · at 6 companies
  • Suppliers and partners3 findings
    Dependency 3 · at 3 companies
  • Customer service and support3 findings
    Dependency 1 · Tacit rule 1 · Workaround 1 · at 3 companies
  • Hiring2 findings
    Tacit rule 2 · at 1 company
  • Health, safety and environment2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Usage policies and model documentation2 findings
    Dependency 1 · Tacit rule 1 · at 1 company
  • Compute capacity1 finding
    Dependency 1 · at 1 company
  • Contracts1 finding
    Dependency 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription10%
Size
  • 51-200 people30%
  • 201-500 people10%
Region
  • United States30%
  • North America20%
  • San Francisco, United States20%
  • Japan10%
  • New York, NY10%
Instances
The 10 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.