Lead generation → sales → product or service design → market and positioning (+5)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 14
- Of their industry
- 21%
The pattern
What every instance has, in order
- ProcessLead generationin 93% of instancesinformation
- PeopleSalesin 100% of instancesthen
- ProcessProduct or service designin 93% of instancesinformation
- DecisionsMarket and positioningin 100% of instancesthen
- ProcessProduction or deliveryin 100% of instancesthen
- PeopleCustomer service and supportin 100% of instancesthen
- ProcessHiringin 100% of instancesthen
- DecisionsPolicies and culturein 100% of instancesthen
- DecisionsStrategy and goalsin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer onboarding
71%
10
Uptime and incidents
50%
7
Evaluation and red-teaming
50%
7
Learning and improvement
50%
7
Quality control
43%
6
Logistics and fulfilment
43%
6
Onboarding and training
36%
5
Pretraining and fine-tuning runs
29%
4
Billing and invoicing
29%
4
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales11 findingsManual hand-off 6 · Dependency 3 · Bottleneck 1 · Informal channel 1 · at 10 companies
- Suppliers and partners4 findingsDependency 4 · at 4 companies
- Production or delivery3 findingsDependency 3 · at 3 companies
- Customer service and support3 findingsDependency 1 · Tacit rule 1 · Workaround 1 · at 3 companies
- Billing and invoicing2 findingsManual hand-off 2 · at 2 companies
- Customer onboarding2 findingsDependency 2 · at 2 companies
- Quality control2 findingsDependency 2 · at 2 companies
- Regulatory compliance1 findingDependency 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- subscription7%
Size
- 51-200 people14%
- 201-500 people7%
Region
- United States36%
- North America14%
- Japan7%
- Remote-first; offices in Austin, San Francisco and London7%
- San Francisco7%
- San Francisco, CA7%
Instances
The 14 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.