Market and positioning → lead generation → customer service and support → policies and culture (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales12 findings
  Manual hand-off 8 · Dependency 3 · Tacit rule 1 · at 11 companies
• Suppliers and partners12 findings
  Dependency 10 · Manual hand-off (public record) 1 · Workaround 1 · at 11 companies
• Customer service and support9 findings
  Dependency 3 · Tacit rule 3 · Informal channel 1 · Manual hand-off 1 · Workaround 1 · at 9 companies
• Billing and invoicing2 findings
  Manual hand-off 2 · at 2 companies
• Regulatory compliance2 findings
  Dependency 2 · at 2 companies
• Customer onboarding2 findings
  Dependency 1 · Manual hand-off 1 · at 2 companies
• Lead generation2 findings
  Informal channel 2 · at 2 companies
• Security and access2 findings
  Workaround 2 · at 2 companies