Market and positioning → policies and culture → security and access
Gates that decide who and what passes, with work flowing in and out. Security and access is a gate: 2 flows in and 3 out.
Cross-industryRun by organizations in 16 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 50
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 98% of instancesthen
- DecisionsPolicies and culturein 100% of instancesthen
- DecisionsSecurity and accessin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Production or delivery
74%
37
Customer onboarding
46%
23
Billing and invoicing
42%
21
Quality control
30%
15
Learning and improvement
28%
14
Logistics and fulfilment
22%
11
Uptime and incidents
20%
10
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners16 findingsDependency 14 · Manual hand-off (public record) 1 · Workaround 1 · at 15 companies
- Sales15 findingsManual hand-off 10 · Dependency 4 · Tacit rule 1 · at 14 companies
- Customer service and support8 findingsDependency 3 · Tacit rule 2 · Informal channel 1 · Manual hand-off 1 · Workaround 1 · at 8 companies
- Pricing6 findingsTacit rule 3 · Manual hand-off 2 · Dependency 1 · at 6 companies
- Customer onboarding5 findingsDependency 4 · Manual hand-off 1 · at 5 companies
- Production or delivery5 findingsDependency 4 · Tacit rule 1 · at 5 companies
- Policies and culture3 findingsTacit rule 3 · at 3 companies
- Billing and invoicing2 findingsManual hand-off 2 · at 2 companies
Seen across
Where it holds
Industries
Business model
- subscription16%
- marketplace4%
- product4%
Size
- 1000+ people14%
- 51-200 people10%
- 201-500 people8%
- 11-50 people6%
- 501-1000 people4%
Region
- United States46%
- San Francisco, United States8%
- Canada4%
- Japan4%
- North America4%
- Bay Area, CA and Amsterdam, NL2%
Instances
The 50 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.