Market and positioning → customer service and support → org structure

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales26 findings
  Manual hand-off 11 · Dependency 8 · Bottleneck 4 · Informal channel 2 · Tacit rule 1 · at 25 companies
• Customer service and support25 findings
  Dependency 8 · Informal channel 6 · Manual hand-off 4 · Tacit rule 4 · Bottleneck 2 · Workaround 1 · at 22 companies
• Production or delivery23 findings
  Dependency 13 · Tacit rule 5 · Manual hand-off 3 · Bottleneck 1 · Bottleneck (public record) 1 · at 20 companies
• Suppliers and partners16 findings
  Dependency 15 · Manual hand-off (public record) 1 · at 16 companies
• Hiring12 findings
  Tacit rule 5 · Informal channel 3 · Bottleneck 2 · Manual hand-off 2 · at 8 companies
• Org structure11 findings
  Dependency 5 · Bottleneck 1 · Bottleneck (public record) 1 · Dependency (public record) 1 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 11 companies
• Core system of record10 findings
  Dependency 6 · Workaround 2 · Bottleneck 1 · Dependency (public record) 1 · at 10 companies
• Pricing9 findings
  Tacit rule 5 · Manual hand-off 3 · Dependency 1 · at 9 companies