Org structure → strategy and goals → market and positioning

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Suppliers and partners20 findings
  Dependency 18 · Dependency (public record) 2 · at 19 companies
• Sales19 findings
  Manual hand-off 10 · Dependency 6 · Bottleneck 1 · Informal channel 1 · Tacit rule 1 · at 18 companies
• Production or delivery13 findings
  Dependency 8 · Bottleneck 2 · Manual hand-off 2 · Tacit rule 1 · at 13 companies
• Quality control9 findings
  Dependency 7 · Bottleneck 2 · at 9 companies
• Customer service and support8 findings
  Dependency 3 · Informal channel 3 · Tacit rule 1 · Workaround 1 · at 8 companies
• Customer onboarding7 findings
  Dependency 6 · Bottleneck 1 · at 7 companies
• Org structure6 findings
  Dependency 2 · Bottleneck (public record) 1 · Informal channel (public record) 1 · Tacit rule 1 · Workaround (public record) 1 · at 6 companies
• Hiring5 findings
  Bottleneck 2 · Tacit rule 2 · Manual hand-off 1 · at 4 companies