Market and positioning → pricing → org structure → product or service design

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales21 findings
  Manual hand-off 10 · Dependency 7 · Bottleneck 3 · Tacit rule 1 · at 20 companies
• Suppliers and partners19 findings
  Dependency 15 · Dependency (public record) 3 · Manual hand-off (public record) 1 · at 19 companies
• Production or delivery11 findings
  Dependency 7 · Bottleneck 1 · Bottleneck (public record) 1 · Tacit rule 1 · Workaround 1 · at 11 companies
• Pricing8 findings
  Tacit rule 5 · Manual hand-off 3 · at 8 companies
• Customer service and support8 findings
  Dependency 3 · Informal channel 2 · Tacit rule 2 · Manual hand-off 1 · at 8 companies
• Product or service design7 findings
  Tacit rule 4 · Dependency 1 · Dependency (public record) 1 · Informal channel 1 · at 7 companies
• Customer onboarding5 findings
  Dependency 4 · Bottleneck 1 · at 5 companies
• Org structure5 findings
  Bottleneck (public record) 1 · Dependency 1 · Dependency (public record) 1 · Informal channel (public record) 1 · Tacit rule 1 · at 5 companies