Market and positioning → org structure → policies and culture

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Suppliers and partners21 findings
  Dependency 19 · Dependency (public record) 1 · Manual hand-off (public record) 1 · at 20 companies
• Sales19 findings
  Manual hand-off 10 · Dependency 5 · Informal channel 2 · Bottleneck 1 · Tacit rule 1 · at 18 companies
• Production or delivery14 findings
  Dependency 9 · Manual hand-off 3 · Bottleneck 1 · Tacit rule 1 · at 14 companies
• Customer onboarding8 findings
  Dependency 6 · Bottleneck 1 · Manual hand-off 1 · at 8 companies
• Hiring8 findings
  Tacit rule 5 · Bottleneck 2 · Manual hand-off 1 · at 7 companies
• Customer service and support8 findings
  Dependency 4 · Informal channel 2 · Tacit rule 1 · Workaround 1 · at 8 companies
• Policies and culture7 findings
  Tacit rule 5 · Bottleneck 1 · Workaround 1 · at 7 companies
• Quality control7 findings
  Dependency 7 · at 7 companies