Pricing → product or service design

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Suppliers and partners8 findings
  Dependency 7 · Manual hand-off (public record) 1 · at 8 companies
• Sales4 findings
  Dependency 2 · Manual hand-off 2 · at 4 companies
• Customer service and support3 findings
  Informal channel 2 · Dependency 1 · at 3 companies
• Scheduling and capacity2 findings
  Dependency (public record) 2 · at 2 companies
• Customer onboarding2 findings
  Dependency 1 · Manual hand-off 1 · at 2 companies
• Production or delivery2 findings
  Dependency 1 · Tacit rule 1 · at 2 companies
• Uptime and incident response2 findings
  Dependency 2 · at 2 companies
• Product or service design2 findings
  Dependency 1 · Dependency (public record) 1 · at 2 companies