System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → pricing → product or service design (+4)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Within one industryHolds in Cloud, data centre and data platform providers. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
10
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Lead generation
    in 90% of instances
    then
  3. Decisions
    Pricing
    in 90% of instances
    then
  4. Process
    Product or service design
    in 90% of instances
    work
  5. Process
    Production or delivery
    in 90% of instances
    then
  6. Software
    Network and interconnection
    in 100% of instances
    then
  7. Decisions
    Security and access
    in 90% of instances
    then
  8. Decisions
    Security certifications and audits
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
People6
Customer service and support
80%
8
Org structure
70%
7
Sales
60%
6
Site and operations engineers
60%
6
Suppliers and partners
40%
4
Account management
30%
3
Process10
Customer onboarding
80%
8
Hiring
60%
6
Billing and invoicing
50%
5
Procurement
40%
4
Uptime and incident response
40%
4
Capacity planning
30%
3
Learning and improvement
30%
3
Proposals and quoting
20%
2
Quality control
20%
2
Cooling and facility operations
20%
2
Software2
Usage metering and billing
80%
8
Integrations
20%
2
Data2
Regions and availability zones
70%
7
Legal and contracts administration
20%
2
Decisions8
Contracts
60%
6
Policies and culture
60%
6
Strategy and goals
60%
6
Regulatory compliance
50%
5
Sites and power contracts
30%
3
Governance and decision rights
30%
3
Data residency and sovereignty
30%
3
Performance and pay
20%
2
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Production or delivery4 findings
    Bottleneck 2 · Tacit rule 1 · Workaround 1 · at 2 companies
  • Sales3 findings
    Manual hand-off 2 · Dependency 1 · at 3 companies
  • Suppliers and partners3 findings
    Dependency 3 · at 3 companies
  • Customer service and support2 findings
    Informal channel 1 · Tacit rule 1 · at 2 companies
  • Billing and invoicing1 finding
    Dependency 1 · at 1 company
  • Capacity planning1 finding
    Dependency 1 · at 1 company
  • Contracts1 finding
    Dependency 1 · at 1 company
  • Customer onboarding1 finding
    Manual hand-off 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription10%
Size
  • 1000+ people10%
  • 501-1000 people10%
Region
  • United States70%
  • France20%
Instances
The 10 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member