System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → pricing → product or service design (+3)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Within one industryHolds in Cloud, data centre and data platform providers. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
10
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Lead generation
    in 90% of instances
    then
  3. Decisions
    Pricing
    in 90% of instances
    then
  4. Process
    Product or service design
    in 90% of instances
    then
  5. Software
    Network and interconnection
    in 100% of instances
    then
  6. Data
    Regions and availability zones
    in 100% of instances
    then
  7. Decisions
    Security and access
    in 90% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Production or delivery
80%
8
Customer onboarding
70%
7
Hiring
60%
6
Uptime and incident response
50%
5
Billing and invoicing
40%
4
Procurement
30%
3
Capacity planning
30%
3
Proposals and quoting
20%
2
Quality control
20%
2
Cooling and facility operations
20%
2
Hardware lifecycle
20%
2
Learning and improvement
20%
2
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

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Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

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Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales3 findings
    Manual hand-off 3 · at 3 companies
  • Suppliers and partners3 findings
    Dependency 3 · at 3 companies
  • Customer service and support2 findings
    Informal channel 1 · Tacit rule 1 · at 2 companies
  • Billing and invoicing1 finding
    Dependency 1 · at 1 company
  • Contracts1 finding
    Dependency 1 · at 1 company
  • Customer data1 finding
    Dependency 1 · at 1 company
  • Customer onboarding1 finding
    Manual hand-off 1 · at 1 company
  • Production or delivery1 finding
    Bottleneck 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription10%
Size
  • 1000+ people10%
  • 11-50 people10%
  • 501-1000 people10%
Region
  • United States40%
  • France30%
  • United Kingdom10%
Instances
The 10 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member