Market and positioning → customer service and support

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales24 findings
  Manual hand-off 10 · Dependency 9 · Bottleneck 4 · Informal channel 1 · at 22 companies
• Suppliers and partners11 findings
  Dependency 11 · at 11 companies
• Customer service and support10 findings
  Dependency 4 · Tacit rule 3 · Bottleneck 1 · Informal channel 1 · Workaround 1 · at 9 companies
• Hiring9 findings
  Informal channel 3 · Manual hand-off 2 · Tacit rule 2 · Bottleneck 1 · Dependency 1 · at 5 companies
• Health, safety and environment7 findings
  Manual hand-off 3 · Workaround 2 · Bottleneck 1 · Dependency 1 · at 6 companies
• Core system of record5 findings
  Dependency 4 · Workaround 1 · at 5 companies
• Billing and invoicing4 findings
  Manual hand-off 3 · Bottleneck 1 · at 3 companies
• Regulatory compliance4 findings
  Dependency 3 · Bottleneck 1 · at 4 companies