Market and positioning → customer service and support

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales22 findings
  Manual hand-off 10 · Dependency 7 · Bottleneck 4 · Informal channel 1 · at 20 companies
• Suppliers and partners10 findings
  Dependency 10 · at 10 companies
• Hiring9 findings
  Informal channel 3 · Manual hand-off 2 · Tacit rule 2 · Bottleneck 1 · Dependency 1 · at 5 companies
• Customer service and support9 findings
  Dependency 3 · Tacit rule 3 · Bottleneck 1 · Informal channel 1 · Workaround 1 · at 8 companies
• Health, safety and environment5 findings
  Manual hand-off 3 · Workaround 2 · at 5 companies
• Quality control4 findings
  Dependency 4 · at 4 companies
• Regulatory compliance3 findings
  Dependency 3 · at 3 companies
• Customer onboarding3 findings
  Dependency 2 · Manual hand-off 1 · at 3 companies