Market and positioning → lead generation → sales → product or service design (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Cloud, data centre and data platform providers. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 29
- Of their industry
- 37%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- ProcessLead generationin 97% of instancesinformation
- PeopleSalesin 100% of instancesthen
- ProcessProduct or service designin 97% of instanceswork
- ProcessProduction or deliveryin 93% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Org structure
79%
23
Suppliers and partners
55%
16
Account management
38%
11
Site and operations engineers
28%
8
Customer onboarding
72%
21
Billing and invoicing
52%
15
Learning and improvement
45%
13
Proposals and quoting
34%
10
Uptime and incident response
31%
9
Onboarding and training
31%
9
Quality control
24%
7
Logistics and fulfilment
24%
7
Pretraining and fine-tuning runs
21%
6
Usage metering and billing
45%
13
Integrations
38%
11
Inference serving
31%
9
Network and interconnection
28%
8
Policies and culture
79%
23
Security and access
76%
22
Regulatory compliance
66%
19
Contracts
62%
18
Security certifications and audits
41%
12
Health, safety and environment
38%
11
Performance and pay
34%
10
Usage pricing and metering
34%
10
Data residency and sovereignty
34%
10
Governance and decision rights
31%
9
Data protection and security assurance
31%
9
Model release and versioning
21%
6
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales12 findingsManual hand-off 6 · Dependency 4 · Bottleneck 2 · at 12 companies
- Suppliers and partners10 findingsDependency 10 · at 10 companies
- Customer onboarding8 findingsDependency 7 · Manual hand-off 1 · at 7 companies
- Production or delivery2 findingsDependency 1 · Tacit rule 1 · at 2 companies
- Health, safety and environment2 findingsManual hand-off 1 · Workaround 1 · at 2 companies
- Product or service design2 findingsDependency 1 · Informal channel 1 · at 2 companies
- Quality control2 findingsDependency 2 · at 2 companies
- Billing and invoicing1 findingManual hand-off 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product3%
- service3%
- subscription3%
Size
- 201-500 people10%
- 501-1000 people7%
- 51-200 people7%
- 11-50 people3%
Region
- United States38%
- San Francisco, United States10%
- North America7%
- United Kingdom7%
- Canada3%
- France3%
Instances
The 29 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.