Logistics and fulfilment → customer service and support

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Customer service and support16 findings
  Informal channel 6 · Manual hand-off 5 · Bottleneck 2 · Tacit rule 2 · Dependency 1 · at 14 companies
• Sales14 findings
  Manual hand-off 7 · Dependency 4 · Informal channel 2 · Bottleneck 1 · at 13 companies
• Logistics and fulfilment13 findings
  Dependency 5 · Bottleneck 2 · Informal channel 2 · Tacit rule 2 · Manual hand-off 1 · Workaround 1 · at 11 companies
• Suppliers and partners11 findings
  Dependency 11 · at 11 companies
• Customer onboarding5 findings
  Dependency 3 · Manual hand-off 1 · Tacit rule 1 · at 4 companies
• Pricing5 findings
  Tacit rule 3 · Manual hand-off 2 · at 5 companies
• Planning and scheduling4 findings
  Bottleneck 1 · Dependency 1 · Tacit rule 1 · Workaround 1 · at 4 companies
• Hiring3 findings
  Dependency 2 · Informal channel 1 · at 3 companies