Market and positioning → product or service design → suppliers and partners → logistics and fulfilment (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 10
- Of their industry
- 15%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- ProcessProduct or service designin 100% of instancesthen
- PeopleSuppliers and partnersin 100% of instancesthen
- ProcessLogistics and fulfilmentin 100% of instancescontrol
- ProcessProduction or deliveryin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Sales
80%
8
Org structure
80%
8
Customer service and support
60%
6
Account management
30%
3
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales6 findingsManual hand-off 4 · Dependency 2 · at 5 companies
- Suppliers and partners5 findingsDependency 5 · at 5 companies
- Compute capacity2 findingsBottleneck 1 · Dependency 1 · at 2 companies
- Customer onboarding2 findingsDependency 2 · at 2 companies
- Production or delivery2 findingsDependency 2 · at 2 companies
- Logistics and fulfilment2 findingsTacit rule 1 · Workaround 1 · at 2 companies
- Training data acquisition and licensing2 findingsDependency 1 · Informal channel 1 · at 2 companies
- Usage policies and model documentation2 findingsDependency 1 · Tacit rule 1 · at 1 company
Seen across
Where it holds
Industries
Size
- 201-500 people20%
- 501-1000 people10%
- 51-200 people10%
Region
- North America20%
- United States20%
- China10%
- Remote-first; offices in Austin, San Francisco and London10%
- San Francisco, CA10%
- San Francisco, California10%
Instances
The 10 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.