Market and positioning → lead generation → customer service and support

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales27 findings
  Manual hand-off 13 · Dependency 7 · Bottleneck 4 · Informal channel 2 · Tacit rule 1 · at 25 companies
• Production or delivery16 findings
  Dependency 10 · Bottleneck 2 · Tacit rule 2 · Manual hand-off 1 · Workaround 1 · at 14 companies
• Suppliers and partners16 findings
  Dependency 14 · Manual hand-off (public record) 1 · Workaround 1 · at 15 companies
• Customer service and support16 findings
  Informal channel 5 · Tacit rule 4 · Dependency 3 · Manual hand-off 3 · Workaround 1 · at 15 companies
• Pricing10 findings
  Tacit rule 5 · Manual hand-off 4 · Dependency 1 · at 10 companies
• Customer onboarding6 findings
  Dependency 4 · Manual hand-off 2 · at 6 companies
• Hiring5 findings
  Dependency 3 · Bottleneck 1 · Manual hand-off 1 · at 5 companies
• Quality control5 findings
  Dependency 5 · at 5 companies