Lead generation → sales (information flow)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales20 findings
  Dependency 10 · Manual hand-off 7 · Bottleneck 2 · Informal channel 1 · at 19 companies
• Suppliers and partners13 findings
  Dependency 13 · at 12 companies
• Pricing6 findings
  Manual hand-off 3 · Tacit rule 2 · Dependency 1 · at 6 companies
• Customer service and support5 findings
  Dependency 2 · Manual hand-off 2 · Tacit rule 1 · at 5 companies
• Customer onboarding4 findings
  Dependency 3 · Bottleneck 1 · at 4 companies
• Logistics and fulfilment4 findings
  Dependency 3 · Informal channel 1 · at 3 companies
• Quality control4 findings
  Dependency 3 · Manual hand-off 1 · at 4 companies
• Billing and invoicing2 findings
  Manual hand-off 2 · at 2 companies