Product or service design → market and positioning → production or delivery → inference serving (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 18
- Of their industry
- 26%
The pattern
What every instance has, in order
- ProcessProduct or service designin 94% of instancesinformation
- DecisionsMarket and positioningin 100% of instancesthen
- ProcessProduction or deliveryin 94% of instancesthen
- SoftwareInference servingin 100% of instancesthen
- DecisionsStrategy and goalsin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer onboarding
67%
12
Pretraining and fine-tuning runs
50%
9
Evaluation and red-teaming
50%
9
Uptime and incidents
44%
8
Logistics and fulfilment
39%
7
Onboarding and training
39%
7
Quality control
33%
6
Learning and improvement
33%
6
Billing and invoicing
28%
5
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales7 findingsManual hand-off 4 · Dependency 2 · Informal channel 1 · at 7 companies
- Suppliers and partners6 findingsDependency 6 · at 6 companies
- Customer onboarding5 findingsDependency 5 · at 4 companies
- Production or delivery4 findingsDependency 4 · at 4 companies
- Compute capacity3 findingsDependency 2 · Bottleneck 1 · at 3 companies
- Inference serving3 findingsWorkaround 2 · Bottleneck 1 · at 2 companies
- Customer service and support3 findingsDependency 1 · Tacit rule 1 · Workaround 1 · at 3 companies
- Training data acquisition and licensing3 findingsDependency 2 · Manual hand-off 1 · at 3 companies
Seen across
Where it holds
Industries
Business model
- subscription6%
Size
- 201-500 people11%
- 51-200 people6%
Region
- United States22%
- San Francisco, United States17%
- North America11%
- San Francisco11%
- Canada6%
- Redwood City, California (HQ); offices in New York, Shanghai, London, Berlin and Singapore6%
Instances
The 18 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.