Market and positioning → product or service design → production or delivery → org structure (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 11
- Of their industry
- 16%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- ProcessProduct or service designin 91% of instanceswork
- ProcessProduction or deliveryin 91% of instancesthen
- PeopleOrg structurein 100% of instancesthen
- ProcessLearning and improvementin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer service and support
64%
7
Suppliers and partners
45%
5
Account management
27%
3
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Usage policies and model documentation3 findingsTacit rule 2 · Dependency 1 · at 2 companies
- Customer onboarding2 findingsDependency 2 · at 2 companies
- Production or delivery2 findingsDependency 1 · Manual hand-off 1 · at 2 companies
- Health, safety and environment2 findingsDependency 1 · Manual hand-off 1 · at 2 companies
- Product or service design2 findingsBottleneck 1 · Informal channel 1 · at 2 companies
- Pricing2 findingsTacit rule 2 · at 2 companies
- Quality control2 findingsBottleneck 1 · Dependency 1 · at 2 companies
- Customer service and support2 findingsTacit rule 1 · Workaround 1 · at 2 companies
Seen across
Where it holds
Industries
Business model
- subscription18%
Size
- 201-500 people18%
- 1000+ people9%
- 51-200 people9%
Region
- United States64%
- France9%
- Japan9%
- North America9%
- San Francisco, United States9%
Instances
The 11 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.