System Atlas
Atlas
Constructs/Knowledge

Market and positioning → lead generation → customer service and support → hiring (+2)

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 14 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
37
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    money
  2. Process
    Lead generation
    in 92% of instances
    then
  3. People
    Customer service and support
    in 100% of instances
    then
  4. Process
    Hiring
    in 100% of instances
    then
  5. Decisions
    Security and access
    in 100% of instances
    then
  6. Decisions
    Strategy and goals
    in 92% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Lead generation
92%
34
Hiring
100%
37
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales15 findings
    Manual hand-off 9 · Dependency 5 · Tacit rule 1 · at 14 companies
  • Suppliers and partners12 findings
    Dependency 10 · Manual hand-off (public record) 1 · Workaround 1 · at 11 companies
  • Customer service and support9 findings
    Tacit rule 4 · Dependency 3 · Informal channel 1 · Workaround 1 · at 9 companies
  • Pricing5 findings
    Tacit rule 3 · Manual hand-off 2 · at 5 companies
  • Hiring3 findings
    Dependency 2 · Manual hand-off 1 · at 3 companies
  • Customer onboarding2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Uptime and incident response2 findings
    Dependency 2 · at 2 companies
  • Org structure2 findings
    Bottleneck 1 · Tacit rule 1 · at 2 companies
Seen across
Where it holds
Business model
  • subscription11%
Size
  • 1000+ people14%
  • 501-1000 people11%
  • 51-200 people5%
  • 11-50 people3%
  • 201-500 people3%
Region
  • United States43%
  • San Francisco, United States8%
  • North America5%
  • United Kingdom5%
  • Bay Area, CA and Amsterdam, NL3%
  • Canada3%
Instances
The 37 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member