Market and positioning → lead generation → sales → customer service and support (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales23 findings
  Manual hand-off 11 · Dependency 7 · Bottleneck 2 · Informal channel 2 · Tacit rule 1 · at 21 companies
• Suppliers and partners12 findings
  Dependency 12 · at 12 companies
• Customer service and support9 findings
  Dependency 3 · Informal channel 3 · Tacit rule 2 · Workaround 1 · at 9 companies
• Hiring5 findings
  Dependency 2 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 5 companies
• Pricing5 findings
  Manual hand-off 3 · Tacit rule 2 · at 5 companies
• Health, safety and environment4 findings
  Manual hand-off 2 · Workaround 2 · at 4 companies
• Customer onboarding3 findings
  Dependency 2 · Manual hand-off 1 · at 3 companies
• Org structure3 findings
  Bottleneck 1 · Dependency 1 · Tacit rule 1 · at 3 companies