Product or service design → market and positioning → pricing → hiring (+2)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales19 findings
  Manual hand-off 10 · Dependency 7 · Bottleneck 1 · Tacit rule 1 · at 18 companies
• Suppliers and partners14 findings
  Dependency 14 · at 14 companies
• Customer onboarding7 findings
  Dependency 5 · Bottleneck 1 · Manual hand-off 1 · at 6 companies
• Pricing6 findings
  Manual hand-off 3 · Tacit rule 2 · Dependency 1 · at 6 companies
• Customer service and support6 findings
  Dependency 3 · Tacit rule 2 · Informal channel 1 · at 6 companies
• Hiring4 findings
  Dependency 2 · Informal channel 1 · Manual hand-off 1 · at 4 companies
• Health, safety and environment4 findings
  Workaround 2 · Dependency 1 · Manual hand-off 1 · at 4 companies
• Billing and invoicing2 findings
  Manual hand-off 2 · at 2 companies