Market and positioning → production or delivery → customer service and support
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 25 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 72
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 94% of instancesthen
- ProcessProduction or deliveryin 100% of instancesthen
- PeopleCustomer service and supportin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Inventory and assets
31%
22
Data management
26%
19
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales23 findingsManual hand-off 12 · Dependency 6 · Bottleneck 3 · Informal channel 2 · at 22 companies
- Production or delivery17 findingsDependency 10 · Bottleneck 2 · Tacit rule 2 · Bottleneck (public record) 1 · Manual hand-off 1 · Workaround 1 · at 15 companies
- Suppliers and partners17 findingsDependency 16 · Workaround 1 · at 16 companies
- Customer service and support14 findingsInformal channel 4 · Dependency 3 · Manual hand-off 3 · Tacit rule 3 · Workaround 1 · at 13 companies
- Pricing8 findingsTacit rule 5 · Manual hand-off 3 · at 8 companies
- Customer onboarding7 findingsDependency 4 · Manual hand-off 2 · Tacit rule 1 · at 6 companies
- Hiring7 findingsDependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 7 companies
- Quality control4 findingsDependency 4 · at 4 companies
Seen across
Where it holds
Industries
Business model
- product6%
- subscription6%
- service4%
Size
- 1000+ people11%
- 11-50 people7%
- 51-200 people6%
- 201-500 people4%
- 501-1000 people3%
Region
- United States35%
- France6%
- Switzerland6%
- United Kingdom6%
- San Francisco, United States4%
- Germany3%
Instances
The 72 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.