Market and positioning → production or delivery → customer service and support

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales23 findings
  Manual hand-off 12 · Dependency 6 · Bottleneck 3 · Informal channel 2 · at 22 companies
• Production or delivery17 findings
  Dependency 10 · Bottleneck 2 · Tacit rule 2 · Bottleneck (public record) 1 · Manual hand-off 1 · Workaround 1 · at 15 companies
• Suppliers and partners17 findings
  Dependency 16 · Workaround 1 · at 16 companies
• Customer service and support14 findings
  Informal channel 4 · Dependency 3 · Manual hand-off 3 · Tacit rule 3 · Workaround 1 · at 13 companies
• Pricing8 findings
  Tacit rule 5 · Manual hand-off 3 · at 8 companies
• Customer onboarding7 findings
  Dependency 4 · Manual hand-off 2 · Tacit rule 1 · at 6 companies
• Hiring7 findings
  Dependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 7 companies
• Quality control4 findings
  Dependency 4 · at 4 companies