Market and positioning → sales → product or service design → production or delivery
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 10 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 16
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 94% of instancesthen
- PeopleSalesin 100% of instancesthen
- ProcessProduct or service designin 94% of instanceswork
- ProcessProduction or deliveryin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Hiring
69%
11
Customer onboarding
56%
9
Logistics and fulfilment
50%
8
Quality control
38%
6
Learning and improvement
38%
6
Proposals and quoting
31%
5
Planning and scheduling
25%
4
Onboarding and training
25%
4
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales6 findingsManual hand-off 4 · Dependency 1 · Informal channel 1 · at 5 companies
- Suppliers and partners5 findingsDependency 3 · Dependency (public record) 2 · at 5 companies
- Production or delivery3 findingsDependency 3 · at 3 companies
- Pricing3 findingsManual hand-off 2 · Tacit rule 1 · at 3 companies
- Customer onboarding2 findingsDependency 2 · at 2 companies
- Governance and decision rights2 findingsDependency 1 · Tacit rule (public record) 1 · at 2 companies
- Licences and registrations2 findingsDependency 1 · Dependency (public record) 1 · at 2 companies
- Hiring1 findingDependency 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product31%
- service13%
- subscription13%
- asset6%
- marketplace6%
Size
- 11-50 people13%
- 201-500 people13%
- 1000+ people6%
- 51-200 people6%
Region
- United States31%
- Canada6%
- China6%
- France6%
- Germany / United States6%
- Los Angeles, California, United States6%
Instances
The 16 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.