Market and positioning → org structure → strategy and goals → product or service design (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales17 findings
  Manual hand-off 9 · Dependency 6 · Bottleneck 1 · Informal channel 1 · at 16 companies
• Suppliers and partners16 findings
  Dependency 14 · Dependency (public record) 2 · at 16 companies
• Production or delivery9 findings
  Dependency 6 · Bottleneck 1 · Manual hand-off 1 · Tacit rule 1 · at 9 companies
• Customer onboarding5 findings
  Dependency 5 · at 5 companies
• Org structure5 findings
  Dependency 2 · Bottleneck (public record) 1 · Tacit rule 1 · Workaround (public record) 1 · at 5 companies
• Customer service and support5 findings
  Dependency 2 · Informal channel 1 · Tacit rule 1 · Workaround 1 · at 5 companies
• Governance and decision rights4 findings
  Bottleneck (public record) 1 · Dependency 1 · Tacit rule 1 · Tacit rule (public record) 1 · at 4 companies
• Product or service design4 findings
  Bottleneck 1 · Dependency 1 · Informal channel 1 · Tacit rule 1 · at 4 companies